Starbucks union drive spurred by barista burnout from mobile orders

Published by
Reuters

By Hilary Russ and Julia Love NEW YORK/SAN FRANCISCO (Reuters) – Starbucks Corp baristas waging a union campaign in Buffalo, New York, say they are organizing in part to have more of a say in the workload created by the company’s mobile app, which has left them struggling to keep up with surges in orders for $6 Frappuccinos and other custom coffee drinks. On Thursday, the National Labor Relations Board will tally ballots from employees at three stores in the area. Baristas and shift supervisors there are seeking to join Workers United, an affiliate of the Service Employees International Union….

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