As tax season starts, U.S. Treasury emphasizes IRS customer service over audits

Published by
Reuters

By David Lawder WASHINGTON (Reuters) – The U.S. Internal Revenue Service kicks off the 2023 income tax filing season on Monday armed with 5,000 new customer service representatives to slash call waiting times as the Biden administration implements $80 billion in new IRS funding. The new hires and technology improvements to more efficiently process paper tax returns and documents represent an early emphasis on improving services, according to U.S. Treasury officials. Such efforts are taking precedence over increasing the number of audits as Republicans in Congress prepare to demand a scaling-ba…

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